Erin A. Olsen
PCKeys Technology Solutions

Erin A. Olsen, computer instructor and instructional designer headshot
Erin A. Olsen, computer instructor and instructional designer

Erin's formal education, training, certifications and real-world experience form the foundation for a truly eclectic and varied skill set that can be utilized to create and deliver technology and soft skills learning interventions across multiple platforms and industries. It is this unique combination that makes Erin a premier choice and often the only choice for your instructional design and delivery projects. This site focuses on Erin's skills and provides targeted resumes for your consideration.

Technical Skills

Software mastery in  Access, Excel, FrontPage, PowerPoint, Outlook, Project, Publisher, SharePoint, SharePoint Designer, Expression Web, InfoPath, Visio, Word, OneNote, Crystal Reports, Peachtree, QuickBooks, Acrobat, PageMaker, FireFly, Camtasia, Lectora, LiveMeeting, GoToTraining, HTML, CIW Foundations, Windows operating systems. Software experience in Illustrator, Photoshop, Premier, Dreamweaver, ACT!. Familiarity with computer systems, programming and networks.

Soft Skills

Client-centered teaching approach, project management, strong written and verbal communication, technical writing, instructional design, ability to work with varied groups and individuals, prioritization of multiple tasks, goal setting, discipline, adaptability, decision making, problem solving, accountability, self-starting, strong business ethic. Ability to assess need and create effective interventions in order to reduce or eliminate a learning gap by addressing higher levels of learning identified by Bloom’s taxonomy and through utilization of Gagne’s Events of Learning as a foundation for interventions.  Familiarity with Microsoft Manual of Style.

Publications & Media

8  Authored and presented 39+ video-based CBT series for LearnKey, Career Academy and Total Training including: Access 2003, 2007 & 2010; Excel 2003 & 2010; Outlook 2002/XP, 2003, 2007  & 2010; PowerPoint 2003, 2007 & 2010; FrontPage 2003; Project 2003 & 2010; Project Server 2007; Word 2003 & 2010; Publisher 2003 & 2010; Acrobat 7 & 9; Learning Office 2007 & 2010; Integrating Office XP Applications; Crystal Reports; QuickBooks 2003, 2009 & 2010; Peachtree 2009; Windows Vista & 7; PC Fundamentals; CIW Foundations; SharePoint Services 3.0

8  Contributing Author for Training Magazine’s ( “Learning Lowdown” – 5 articles

8  Radio Interview: Managing Small Business Accounting Using QuickBooks (2004)


8  Microsoft Office Specialist (MOS) & Microsoft Certified Application Specialist (MCAS) Master Instructor

8  Microsoft Certified Trainer (MCT)

8  Certified Professional Instructor, pending

Honors & Awards

8  Keynote speaker, Mastering ICT in Education Conference, Australia - 2007

8  Woman Entrepreneur of the Year Finalist – 2003 & 2004

8  Small Business of the Year Finalist - 2004

8  Most Innovative Service Company Finalist - 2004

8  General Education Session Presenter for National Association of Legal Secretaries (NALS) Region 7 - 2002

8  Bachelor of Information Technology (B.I.T.), Summa Cum Laude
Information Technology studies with an emphasis in computer systems. Awarded U.S. Department of Education SMART grant for academic excellence (4 semesters). Dean’s List (all semesters).

8 Master of Education (M.Ed.) with an emphasis in Instructional Design and Technology
    Studies included varied, holistic and in-depth learning in educational research, learning theory, andragogy, pedagogy, Bloom’s Taxonomy, Gagne’s Events of Effective Instruction, curriculum design, formative and summative evaluation and computer-mediated learning as synchronous, asynchronous, blended, computer-mediated and computer-based learning solutions. 

Please visit the PCKeys web site for Erin's contact information or for more details about instructional design, training solutions (custom, private, public, ILT, CBT, virtual) and courseware purchase options.